THEPlant Native

Store Terms (WooCommerce Purchases)

Effective date: January 30, 2026

Website: theplantnative.com

Operated by: The Plant Native Guide LLC (“The Plant Native,” “we,” “us,” “our”)

Contact: [email protected]

Notice address: 7870 Spring Avenue, Elkins Park, PA 19027 (for formal notices under the Arbitration Agreement)

These Store Terms (“Store Terms”) apply to purchases of physical products made through our online store (powered by WooCommerce). By placing an order, you agree to these Store Terms, our Terms of Use ([LINK]), and our Privacy Policy ([LINK]).

1) Orders and acceptance

Placing an order is an offer to purchase. We may accept or decline orders at our discretion, including if a product is unavailable, a listing contains errors, or we suspect fraud.

We may limit quantities per order or per customer.

2) Pricing, product info, and availability

Prices and availability may change at any time. We try to display accurate product descriptions and pricing, but errors can occur. If there is a pricing or listing error, we may cancel the order and issue a refund.

3) Payments

Payments are processed through WooCommerce-supported payment providers. We do not receive or store your full payment card details if processed by a third-party provider.

4) Taxes

Sales tax may be applied based on your shipping address and applicable law.

5) Shipping and delivery

Shipping times are estimates, not guarantees. Title and risk of loss pass to you upon our delivery to the carrier, unless otherwise required by law.

If a package is marked delivered but not received, you agree to work with the carrier and us to investigate. We may require you to submit a carrier claim, police report, or other documentation where appropriate.

6) Returns, refunds, and exchanges

All sales are final. We do not offer returns or exchanges.

If your order arrives damaged, defective, or incorrect, please contact us at [email protected] within [7] days of delivery and include:

  • Your order number
  • Photos of the item(s) and packaging
  • A brief description of the issue

If we confirm the issue, we will, at our discretion:

  • Send a replacement, or
  • Issue a refund to the original payment method

We do not provide refunds for:

  • Incorrect shipping addresses provided at checkout
  • Delivery delays outside our control (carrier issues, weather, etc.)
  • Normal wear and tear
  • “Changed mind” purchases

7) Chargebacks and disputes

If you have an issue with an order, please contact us first at [email protected] so we can help. Unjustified chargebacks may be treated as a violation of these Store Terms.

8) Promotions and coupon codes

Promo codes may be changed or discontinued at any time and may be subject to additional terms (including expiration dates, exclusions, and one-time use limits).

9) Store-only Binding Arbitration Agreement

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS.

This Arbitration Agreement applies only to disputes related to purchases or transactions in our store (including checkout, payment, shipping, returns, and products).

a. Applicability

You agree that any dispute or claim related in any way to a purchase from our store or these Store Terms, between you and us (and, where applicable, our vendors or service providers involved in processing, fulfilling, or supporting store transactions), will be resolved by binding arbitration, rather than in court, except that:

  • You may assert claims in small claims court if they qualify and remain in that court on an individual basis; and

  • You or we may seek injunctive or equitable relief in court for infringement or misuse of intellectual property rights.

You agree that any claim must be commenced within one (1) year after the dispute arises; otherwise, it is permanently barred to the extent permitted by law.

The Federal Arbitration Act governs the interpretation and enforcement of this Arbitration Agreement.

b. Informal resolution first

Before starting arbitration, you must send a written notice of your claim to:

7870 Spring Avenue, Elkins Park, PA, 19027 and [email protected].

Your notice must include: your name and contact information, a description of the dispute, relevant dates/order numbers, and the relief you are requesting. We will attempt in good faith to resolve the dispute informally. If not resolved within 30 days of receipt, either party may begin arbitration.

c. Arbitration process and rules

The arbitration will be administered by JAMS (or, if unavailable, another mutually agreed arbitration provider).

  • Claims under $250,000 (excluding attorneys’ fees and interest) will use JAMS Streamlined Rules.

  • Other claims will use JAMS Comprehensive Rules.

Arbitration may be conducted remotely, based on written submissions, or in person at a mutually agreed location in Pennsylvania, unless the arbitrator requires otherwise.

d. Fees

If the arbitrator finds you cannot afford the arbitration fees and you cannot obtain a waiver from JAMS, we will pay the applicable filing/administrative fees for you. If the arbitrator determines a claim is frivolous, the arbitrator may award attorneys’ fees and costs to the extent permitted by law.

e. Authority of the arbitrator

The arbitrator has exclusive authority to resolve disputes regarding the interpretation, applicability, enforceability, or formation of this Arbitration Agreement, and may award any relief available under applicable law on an individual basis.

f. Waiver of jury trial

You and we waive any right to a trial by judge or jury for disputes covered by this Arbitration Agreement.

g. Waiver of class actions

All disputes covered by this Arbitration Agreement must be brought only in an individual capacity and not as a class, collective, or representative action.

If this class action waiver is found unenforceable, then the Arbitration Agreement will not apply to that dispute, and it will proceed in court.

h. Severability and survival

If any portion of this Arbitration Agreement is found unenforceable, the remainder will remain in effect. This Arbitration Agreement survives the termination of your relationship with us.

i. Changes

If we make a future material change to this Arbitration Agreement, it will not apply to disputes for which you had already provided notice to us.

10) Disclaimer of warranties (store)

Except as required by law, products are provided “as is” and “as available.” We make no warranties, express or implied, including warranties of merchantability or fitness for a particular purpose, except where legally required.

11) Limitation of liability (store)

To the maximum extent permitted by law, The Plant Native Guide LLC (and our vendors/service providers involved in store transactions) are not liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill related to store purchases.

To the fullest extent permitted by law, our total liability for any claim arising out of or relating to a purchase will not exceed the greater of: (a) $100, or (b) the amount you paid us for the applicable order.

(Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.)

12) Governing law (Pennsylvania)

These Store Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law rules. Where arbitration does not apply, disputes will be brought in state or federal courts located in Pennsylvania.

13) Contact

Questions about purchases or these Store Terms: [email protected]